Privacy Policy

Last updated: 18 November 2025

At RightOffer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using RightOffer, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address)
  • Property details (addresses, listing information)
  • Offer details (amounts, funding types, buyer preferences)
  • Company information (for real estate agents and admins)
  • Communication preferences and history

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, actions taken)
  • Cookies and similar tracking technologies
  • Log data and analytics information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our platform and services
  • Communication: To send you property updates, offer notifications, and important service announcements
  • Authentication: To verify your identity and manage your account access
  • Transaction Processing: To facilitate property offers and communications between buyers and sellers
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Analytics: To understand how users interact with our platform and improve user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To detect, prevent, and address fraud, security issues, and technical problems

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Property Transaction Parties

  • Buyer information is shared with sellers when an offer is submitted
  • Seller names (but not emails) are shared with buyers viewing property listings
  • Real estate agents have access to their clients' information

3.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Email delivery services (Resend)
  • Cloud storage providers (Supabase)
  • Database hosting (MongoDB)
  • Analytics providers
  • Authentication services

3.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Compliance with legal obligations
  • Protection of our rights and property
  • Prevention of fraud or security issues
  • Protection of the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls and user authentication
  • Secure cloud infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

We use cookies for:

  • Session management and authentication
  • Preference settings
  • Security purposes
  • Analytics and performance monitoring

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing of your information
  • Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw your consent to processing where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

  • Active account data: Retained while your account is active
  • Property listings: Retained for historical and audit purposes
  • Transaction records: Retained in accordance with legal and regulatory requirements
  • Communications: Retained for customer service and legal compliance purposes

8. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information.

9. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by RightOffer. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, state, province, or other governmental jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us:

UK GDPR Compliance

RightOffer is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal information we collect and process through our platform.